Business Travel Safety Concerns

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Do Business Travellers and Travel Managers Have the Same Safety Concerns

A business traveller is regarded as a resilient person who travels through thick and thin to meet corporate objectives. However, with the recent terrorist attacks and uncertainty in the social and political landscape, the risks of travelling have considerably increased. Some countries that were previously safe to travel are now deemed as dangerous. This raises certain concerns among business travellers and travel managers. Recently a survey was conducted by ACTE and Business Traveller Magazine to compare business travellers’ perceptions of terror and travel managers’ perspective of that perception. We thought we'd take a look at some of the main findings of the survey:

Concerns About Destinations and Threats of Terrorism
Countries such as France, Turkey and Belgium were found to be destinations of most concern among both business travellers and travel managers. However, while 56% of travellers have a changed opinion about visiting a destination after terror attacks, it is interesting to know that only 25% of travel management organisations have brought a change in their destination policies.

Terrorism’s Effect on Propensity to Travel
Business travellers are obviously not excited to travel to destinations where terrorism or violent acts have occurred. However, travel managers do not seem to be aware of the extent to which the preferences have changed. This may be due to the fact that many business travellers do not feel comfortable to express their concerns. In fact, 31% of business travellers think that expressing a reluctance to travel might negatively affect their careers.

Perceptions Regarding Duty of Care and Risk Assessments
Terrorism has caused many organisations to rethink their duty of care policies. Still 37% of travel managers and 33% of business travellers reveal that no change is taking place in their organisations.
Some of the changes in organisations’ policies include:
• Changes in tracking methodology
• Centralisation of booking procedures
• Tightened policies regarding destinations etc.

Perceptions of Traveller Tracking
According to 66% of travel managers and 60% of business travellers, their company’s traveller tracking and communication policies have not changed as a result of recent safety issues. However, companies that have altered their requirements have made changes in the tracking and booking procedures. They use mobile tracking apps and other software to enhance their travellers’ tracking.

Sensitivity Regarding Traveller’s Privacy
35% of travel managers said that travellers were becoming less sensitive about privacy as the threats of terrorism rise. This was in line with travellers’ own assessments, as 33% of them believe that too.

Levels of Fear and Anxiety Among Travellers
Travellers are not as fearful or anxious regarding their business travels as travel managers perceive them to be. Almost 10% of them said that they had absolutely no fear or anxiety when travelling while a further 25% said they had very little.

Psychological Impact
A high percentage (67%) of travellers believe that there is a psychology impact on them and their families when they are travelling to areas that are not deemed safe. Also, 77% of them said that their families were most concerned while they were travelling. This is something that companies must keep in mind while making policies.

In this ever changing world, we are finding more comapnies working with us in order to have a clear travel management policy to ensure traveller safety.